Privacy Policy

When you contact us, request a consultation or use our website, we may collect information such as your name, email address, phone number, location and information you choose to provide about your enquiry.

If you contact us regarding gender-affirming surgery or other medical services, you may voluntarily provide information about your health, treatment goals, previous procedures or medical history. Please only provide information that is necessary for your enquiry or consultation.

We may also collect basic technical information such as your IP address, browser type, device information, pages visited and general website usage information.

We use the information you provide to respond to enquiries, arrange consultations, communicate with you and provide information about our services.

Information may also be used to improve our website, understand how visitors use our website, maintain website security and comply with applicable legal or regulatory requirements.

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or a lawful basis to do so.

We understand that information relating to gender identity, medical history and surgical treatment can be highly personal. We take reasonable steps to handle such information carefully and restrict access to people who need it for legitimate professional or administrative purposes.

Website enquiries should not be considered a substitute for a medical consultation. Please do not use ordinary website forms or email to send information that requires immediate medical attention.

Any medical treatment, diagnosis or surgical recommendation will be determined by an appropriately qualified medical professional following an individual assessment.

If you submit a contact or consultation form, the information you provide may be used to contact you regarding your enquiry.

Depending on the website configuration, enquiry information may be transmitted through third-party technology providers used for hosting, email delivery, form processing, analytics or security.

We take reasonable measures to ensure that service providers handling personal information are used for legitimate business purposes and are subject to appropriate contractual or technical safeguards where applicable.

Our website may use cookies and similar technologies to provide essential website functionality, improve performance and understand how visitors interact with the website.

Some third-party services used on the website may also place cookies or collect technical information according to their own privacy policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We may use analytics or website performance tools to understand visitor behaviour, identify technical issues and improve the website experience.

These services may collect information such as pages viewed, approximate location, device type, browser information and interaction data. Where applicable, such services process information according to their own privacy policies.

Our website may contain links to third-party websites, social media platforms, maps, healthcare resources or other external services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

We do not sell your personal information.

Personal information may be shared with trusted service providers when reasonably necessary to operate the website, respond to enquiries, provide requested services, maintain technical infrastructure, process communications or meet legal obligations.

We may also disclose information where required by applicable law, legal process, regulatory requirements or where necessary to protect the rights, safety or security of the website, our organisation or other individuals.

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the website.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate records, resolve disputes, comply with legal obligations or protect legitimate business interests.

The retention period may vary depending on the nature of the information and the reason it was collected.

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to information we hold about you, request correction of inaccurate information or ask about the handling of your personal information.

Where applicable, you may also have rights to request deletion or restriction of processing, subject to legal, medical, regulatory or legitimate record-keeping requirements.

To make a privacy-related request, please contact us using the contact details provided on our website.

Our website is not intended to knowingly collect personal information from children without appropriate consent or involvement of a parent, guardian or other person where required by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

Our services may be accessed by patients and visitors from different parts of India and other countries.

If you access our website from outside India, your information may be processed in India or in another jurisdiction where our service providers operate. Data protection laws may differ between jurisdictions.

By submitting information through the website, you acknowledge that information may be processed in accordance with applicable law and the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or privacy practices.

When changes are made, the updated version will be published on this page with a revised effective or updated date.

If you have questions about this Privacy Policy, want to make a privacy-related request or have concerns about how your information is handled, please contact us through our Contact page.